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For the third time in a row, Marsh U.S. Consumer has earned the J.D. Power and Associates Call Center Certification for providing "An Outstanding Customer Service Experience."
Marsh thus remains the first U.S. insurance broker to merit this certification.
Marsh, the world's largest risk manager, continues to build on its strengths that have earned us this coveted certification three years running.
How Did We Do It?
To achieve certification status, Marsh performed within the top 20 percent of J.D. Power and Associates' customer service scores. The evaluation criteria include:
- Courtesy
- Knowledge
- Concern for the customer
- Usefulness of the information provided
- Convenience of operating hours
- Ease of reaching a representative
- Timely resolution
Additionally, our customers spoke up for us in random J.D. Power and Associates surveys of our call centers, located in Urbandale, Iowa.
We have built strong practices to support our ability to grow yet sustain excellence.
Marsh U.S. Consumer remains committed to providing customer service excellence to each of our valued customers.
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