Contact Us

We're here to help! Please contact us in whatever manner is most convenient for you.

  • Address:   Mercer Voluntary Benefits
    12421 Meredith Drive
    Urbandale, IA 50398
  • Phone:  1-866-795-9362
  • Hours:  M-F, 8:00am-6:00pm, All products
                  Saturday, 9:00am-1:00pm, EST/EDT, Auto and Home/Renters Insurance
  • Email:   Customer.Service@Mercer.com

DISCLAIMER: These are voluntary benefit plans that Johns Hopkins University makes available to its employees through Mercer Voluntary Benefits. Johns Hopkins University does not contribute to any policy or service offered under the program. For those offerings that involve individual policies, Johns Hopkins University's responsibilities are limited to coordinating payroll deductions for premium payment and your contract for coverage will be with each insurance company or plan provider. For those offerings that involve group coverage, Johns Hopkins University's responsibilities are governed pursuant to the appropriate Master Policy provisions. You are under no obligation to purchase any of the voluntary policies or services offered through this site; you are also free to explore other options including purchase of policies or services directly from an insurance company or provider.